Shipping policy
1. Order Processing
After successful payment, orders will be processed and shipped within 3 business days. Orders are not processed on weekends and public holidays; shipping will be delayed accordingly.
2. Shipping Methods & Delivery Times
- Standard shipping: 5-10 business days
- Express shipping: 3-5 business days
Actual delivery time may be delayed due to destination, customs clearance, weather conditions and other unforeseen factors.
3. Shipping Costs
Shipping costs are calculated based on destination, package weight and shipping method. The exact amount will be displayed automatically at checkout.
4. Duties & Taxes
International orders may be subject to import duties, value-added tax (VAT) and other local taxes, which are the sole responsibility of the buyer. We cannot estimate the exact amount of these fees; please check with your local customs office for details.
5. Tracking Information
A tracking number and shipping confirmation will be sent to your registered email address once your order has been shipped. You can use the tracking number to check delivery status at any time. If you do not receive your order within the estimated delivery window, please contact customer service promptly.
6. Delivery Issues
If a package is returned to us or lost due to an incorrect or incomplete shipping address provided by the buyer, the buyer shall bear all related shipping costs and restocking fees. If a package shows as delivered by the carrier but you have not received it, please contact the shipping carrier directly first to verify the delivery status. We will assist in coordination upon request.